Frequently Asked Questions
Everything you need to know about your Dr. Woof order.
What is the standard shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items. Simply visit our online Returns Portal with your order number and email address to start the process.
Are your medical scrubs and apparel true to size?
Our apparel is designed for a modern, athletic fit. We recommend checking our detailed Size Guide located on each product page to ensure you find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How should I care for my Dr. Woof garments?
To maintain the quality of our technical fabrics, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid bleach and fabric softeners.
Do you offer group discounts for medical teams?
Yes! We offer special pricing for group orders of 15 items or more. Please contact our dedicated sales team via the 'Group Orders' page for a custom quote.